Privacy Policy

1. Introduction

ServiceGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website ("Website").

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address
• Account Information: User ID, password (encrypted), profile picture
• Vehicle Information: Vehicle type, registration number, model, year
• Location Data: Pickup and delivery addresses, GPS coordinates
• Payment Information: Payment method details (processed securely through payment gateways)

2.2 Automatically Collected Information

When you use our App, we automatically collect device information, usage data, location data (with permission), and log data.

3. How We Use Your Information

We use the collected information for:

• Service Provision: Process bookings, coordinate services, process payments
• Communication: Respond to inquiries, send notifications, provide support
• Service Improvement: Analyze usage, develop features, personalize experience
• Legal and Security: Comply with legal obligations, detect fraud, protect rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Service centers, delivery partners, payment processors
• Business Transfers: In case of merger, acquisition, or sale of assets
• Legal Requirements: To comply with legal obligations and protect rights
• With Your Consent: When you explicitly consent to sharing

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure servers with industry-standard encryption for data transmission.

5.2 Security Measures

• Encryption of sensitive data
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection

6. Your Rights and Choices

• Access and Correction: You can access and update your information through the App
• Data Deletion: You can request deletion of your account and data
• Communication Preferences: You can opt-out of marketing communications
• Location Services: You can enable/disable location services in device settings

7. Third-Party Services

We use third-party services including payment processors, analytics services, and maps/location services. These services have their own privacy policies.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Data Retention

We retain your data as long as your account is active. Data may be retained for legal and business purposes. You can request data deletion (subject to legal requirements).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the App or email. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests, please contact us:

Email: privacy@servicego.in

Phone: [Your Support Number]

Data Protection Officer: dpo@servicego.in